Terms & Conditions

Eternal Blooms & Co.

Welcome to Eternal Blooms & Co. 
By accessing or purchasing from our website (https://eternalblooms.co), you agree to the following terms and conditions.
Please read them carefully before placing your order.

 General Information

  • Eternal Blooms & Co. (“we,” “our,” “us”) is the owner and operator of this website.

  • By visiting or purchasing from our site, you agree to comply with these Terms, our Privacy Policy, Shipping Policy, and Cancellation & Refund Policy.

  • We reserve the right to update or change these Terms at any time. The latest version will always be posted here.

 Products & Handmade Nature

  • All our candles are handcrafted, which means slight variations in color, texture, or fragrance may occur — these are part of their charm and not considered defects.

  • Product photos are for reference; actual products may differ slightly due to lighting or natural materials used.

 Orders & Payments

  • Orders are confirmed only after successful payment through our secure payment gateway (Razorpay).

  • We reserve the right to cancel or refuse any order if we suspect fraudulent activity or incomplete information.

  • Prices are displayed in INR and include applicable taxes unless otherwise stated.

 Shipping & Delivery

  • All orders are processed and shipped according to our Shipping Policy.

  • We are not responsible for delays caused by courier partners, unforeseen events, or incorrect address details provided by the customer.

  • Risk of loss and ownership of items transfer to the customer upon delivery.

 Cancellations, Returns & Refunds

  • Orders may be cancelled only before dispatch as detailed in our Cancellation & Refund Policy.

  • We do not accept returns, since every candle is made to order.

  • Damaged product claims must include a recorded unboxing video as proof.

 Intellectual Property

  • All content on this website — including logos, images, designs, and text — is the property of Eternal Blooms & Co.

  • You may not reproduce, distribute, or use any content from this website without prior written permission.

 Customer Conduct

  • Customers agree not to misuse this website or engage in fraudulent, defamatory, or illegal activity.

  • Any abusive or threatening behavior toward our staff or brand representatives may lead to order cancellation and permanent blocking.

 Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our total liability shall not exceed the value of the product purchased.

 Privacy & Data Security

  • We value your privacy. Personal information collected during checkout or account creation is used only for fulfilling your order and improving our services.

  • Read our Privacy Policy for full details.

 Contact Information

For any concerns regarding these Terms, please contact us:
📧 info@eternalblooms.co

 Eternal Blooms Promise

Every candle is a piece of art — crafted with warmth, sincerity, and care.
By shopping with us, you become part of our story — one that celebrates fragrance, light, and love.