Return & Exchange Policy

At Eternal Blooms & Co., each product is made and packed with the utmost care. However, we understand that sometimes things may not go as planned. Please review our return policy below:

1. Eligibility:

   • Returns are accepted only for damaged, defective, or incorrect items received.

   • Due to the handmade and custom nature of our products, we do not accept returns for reasons such as change of mind or personal preferences.

2. Reporting a Problem:

   • Kindly email us at info@eternalblooms.co within 48 hours of delivery with your order number, unboxing video, and images of the issue.

   • Once reviewed, our team will confirm whether the item qualifies for replacement or credit.

3. Replacement Process:

   • Approved replacements will be shipped within 7–10 business days after confirmation.

   • In case the same item is unavailable, we may offer a replacement of equal value or store credit.

4. Non-Returnable Items:

   • Customized, personalized, or limited-edition candles.

   • Sale items or discounted pieces.

   • Used or burned candles.

We strive to make your experience with Eternal Blooms & Co. smooth, transparent, and fair. Your satisfaction is always our priority. 💛